Shipping policy
At AuraComb, we're committed to delivering your order as quickly and safely as possible.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
Shipping Time
Estimated delivery times:
- Saudi Arabia: 3–7 business days
- International Orders: 7–15 business days (depending on destination)
Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method. Promotional free shipping offers, when available, will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.
Delays
While we strive to meet estimated delivery times, AuraComb is not responsible for delays caused by shipping carriers, customs clearance, or unforeseen circumstances beyond our control.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. AuraComb is not responsible for orders shipped to incorrect addresses provided by customers.
Lost or Damaged Packages
If your package arrives damaged or is lost during transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding your order or shipping, please contact our customer support team. We're always happy to help.