Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition as when you received it.

  • Be unused and in its original packaging.

  • Include all accessories and original contents.

  • Be accompanied by your receipt or proof of purchase.

How to Start a Return

To request a return, please contact us at info@vantageshoes.com within 30 days of receiving your order.

If your return is approved, we'll provide you with instructions on how and where to send your item. Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

If you have any questions about returns, you can contact us anytime at info@vantageshoes.com

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Personalized or custom-made products

  • Items that have been used, intentionally damaged, or are not in their original condition due to reasons not caused by us

Our standard Aura Comb products remain covered by our 30-day return policy when they meet the eligibility requirements above.

Exchanges

We do not offer direct exchanges. If you would like a different item, please request a return for your original order. Once your return is approved, you may place a new order.

European Union Customers

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification, in accordance with applicable consumer protection laws.

Items must be unused, in their original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at info@vantageshoes.com